Cancellation & refunds

The short version

Try it free for 14 days without paying anything. After that, cancel whenever you like — there is no lock-in and no notice period on a monthly plan. We don’t refund a month you have already started, because the free trial exists so you never have to buy one to find out.

The free trial

The 14-day trial takes no card details and charges nothing. It does not turn into a paid plan on its own — when it ends, it simply stops unless you choose to subscribe. There is nothing to cancel and nothing to refund.

Cancelling a monthly plan

To cancel, email support@bizwisetech.com. We’ll confirm in writing, usually the same business day. You can cancel at any point in the month.

Cancelling stops the next payment. It does not cut your access off mid-month — your plan runs to the end of the period you have already paid for, and then ends. We do not charge a cancellation fee.

When we refund

Part-months are not refunded, and neither is a month already under way. We will refund in full, without argument, in these cases:

• You were charged more than once for the same period.
• You were charged after asking us to cancel.
• You were charged the wrong amount.
• We could not deliver the service you paid for, and could not put it right in a reasonable time.

If something has gone wrong that isn’t on this list, email support@bizwisetech.com anyway and tell us what happened. We would rather sort it out directly than have you raise a dispute with your bank — a chargeback takes weeks and we can usually settle it in a day.

How long a refund takes

Approved refunds are sent back to the original payment method through Razorpay, our payment provider. We start the refund within 3 business days of agreeing it. Your bank or card issuer then takes its own time to post it — usually 5 to 10 business days, occasionally longer. We cannot refund to a different card, account or person from the one that paid.

Setup, migration and project work

Scoped work — configuration, data migration, training, go-live — is quoted at a fixed price and governed by the written agreement you sign, not by this page. Work already delivered and accepted is not refundable. If you cancel a project part-way, you pay for the stages completed to that point and nothing beyond them. Where the signed agreement and this page differ, the agreement wins.

Your data when you leave

You take your data with you — customers, members, orders, bookings and history — exported in a usable format, at no charge. Ask for it before your access ends. We keep it for 30 days after cancellation in case you change your mind, then delete it.

Payment processing charges

Where you take payments from your own customers through the system, those fees are charged by your payment provider and paid directly to them. They never pass through us, and we cannot refund them.

Contact

For anything on this page — cancelling, a refund, or a charge you don’t recognise — email support@bizwisetech.com. We reply to every message within one business day.